Home/FAQ/Phone plans/I have both a physical SIM and eSIM, and now my phone isn’t connecting.I have both a physical SIM and eSIM, and now my phone isn’t connecting.Set your eSIM as the primary line for data and calls, then restart your phone. ← All Phone plans questionsRelated questionsI didn’t receive my eSIM QR code.I didn’t receive my invoice.I installed my eSIM but have no signal.My device says it’s not compatible with eSIM.